Local Delivery, Shipping, and DOA

Utah Coral Farm offers overnight shipping to the lower 48 states.  We also offer local delivery to Salt Lake and Utah Counties. READ THE FOLLOWING before making a purchase.

Local Delivery: Orders are delivered on Saturday between 8am-1pm. In most cases the below delivery is saving you money in gas and wear/tear on your vehicle. UCF is also working on a time and place for free pickup possibly off freeway through Shopify,  but it currently isnt in place.  

Hand delivered corals in Utah County on Saturday morning. Orders up to $100 delivery price is $20. Orders from $100-200 delivery is $10. Orders above $200 are delivered FREE. Orders must be made by Friday for Saturday  drop-off.

Hand delivered corals in Salt Lake County on Saturday. Orders up to $100 delivery price is $25. Orders from $100-200 delivery is $15. Orders above $200 are delivered FREE. Orders must be made by Friday for Saturday drop-off.

Shipping:

1. Orders are shipped out Tuesdays-Thursday.  They are shipped the day after when the order was placed (ie Monday order will be shipped out Tuesday for Wednesday delivery,  and Thursday-Monday orders will be shipped out Tuesday for Wednesday delivery.

2.  A shipping time can be requested via checkout notes as well as an email with order number and time to sales@utahcoralfarm.com.  If UCF can help with that we will try our best to accommodate.

3.  An order requested to be shipped out over the weekend will have no DOA guarantee.

4. UCF reserves the right to withhold shipping if weather is too severe. (IE too hot, too cold, or severe weather storms causing delays/problems). We will ship out the earliest date when weather clears and shipping is presumed to be running normally and safely. 

 

DOA Policy:

UCF will send similar item to buyers when animals arrive DOA.  If item is not available then store credit will be given. Shipping is not included unless order amount totals more then $500. We do not offer guaranteed arrival of animals due to shipping delays.

To make a DOA claim:

1.  Take clear visible photos of corals in tank with white lights on to see the coral.

2.  Photos must be sent to sales@utahcoralfarm.com within 2hrs of delivery.

3. Stressed corals are not dead.  Make sure you have adequate photos and leave coral in the tank to allow coral to recover but still send photos in case.  

4.  DOA will be at the discretion of Utah Coral Farm.